 |
|
|
|
 |
|||
|
March 3, 2008 CyberDefender Service Call What did I find? What were the problems? I picked up the phone and called the number 877-377-3765 to begin the day at 8:15 AM. It was answered by a friendly guy who made me feel comfortable from the start. We discussed my issues in detail. I have never liked the idea of allowing someone to access and control my computer from outside but this experience made me more comfortable with that situation. First I had to go to a website that allowed him to take control. Then he pointed out that I could regain control by clicking and moving my mouse. I could also close out his access at anytime if I noticed he was doing anything I didn’t like. Then he went to work. We downloaded several programs to my Dell. One was an anti-spyware program. Even though I use Ad-Aware Personal edition frequently this program found and removed many possible problem files. Then he ran an antivirus program that found one or two questionable files even though I use McAfee Security Center on the Dell. These two programs took about 2 hours so we agreed that I could call him back when activity stopped on my screen. I was able to take control of the computer and work on some articles and check e-mail. During that time he continued to work on the computer. The system was slower due to his programs running in the background. I was still able to get some work done. When I called him back we started to work on the various problems one by one. As I explained them he worked on solutions. I must say his patience was astounding. We worked together on and off for another 4 hours. We finished at about 3:00 PM. This was a Sunday. He instructed me to use the system as I normally would and make note of any issues that came up. He gave me a job number and asked me to call him with any other problems I might see. I also received several emails that included information about what was done. The Results: The best part was when he called me the next morning to see how I was doing and reminded me to call if I needed anything. I have left his name out of this article as I don’t want to give the impression that he is the only guy at the other end of the phone. During the day I had to call back several times due to loss of connections at my end. His boss answered once and he was also very easy to work with. There are a number of support people available. CyberDefender has a number of choices in its product line. The bottom line is they made me a believer. I hope you will feel the same. |
|||
