We will respond to a min of 80% of your reviews within 48 hours. All publicity is good publicity and every review be it positive or negative that a guest writes is a form of free advertising/publicity and reviews4you recognises this.
We also recognise the fact that we need to offer not only timely responses but quality responses and therefore we will visit and experience as many properties as possible to ensure that we have first hand knowledge of the establishment being reviewed.
Every review whether positive or negative can be turned into an advertising opportunity by enhancing a reviews plus points or explaining or clarifying the negative comments. Depending on the review site, we will also encourage the guests to book the hotel directly in future.