We recognise that all publicity is good publicity so every review that a guest writes, whether negative or positive, can be turned into a marketing opportunity to showcase your property. We aim to respond to a min 80% of reviews within 48 hours and offer marketing support to improve sales and increase revenue opportunities.
We also offer detailed monthly reporting to show movements in your ranking and bubble score as well as feedback and recommendations.
Furthermore our competitive benchmarking is a valuable tool to see how your hotel is trending versus your competitors.
Did you know……
85% users say that a good management response to a poor review improves the impression of a hotel - (TA)