Would you like…?
• More direct bookings
• More revenue
• More traffic to your website
• 100% response rate to your reviews
• A higher ranking on review sites
• More time on your hands
• Longer lengths of stay
• To stand out from the crowd
Reviews4you – how we support your business?
Increase revenue & generate sales
By using carefully crafted, tailor made responses-with-a-twist to your reviews, Reviews4you helps you to increase your direct bookings, reduce costs, promote longer stays and generate sales.
Engaging with your guests helps build customer loyalty leading to repeat business which typically has a higher spend than new business and is 4 times cheaper to attract.
We also provide marketing and calls to action that actually work and is based on our business intelligence which highlights what the consumer thinks not only about your product but also that of your competitors.
20% The average increase in direct enquiries that our clients experience due to our creative and effective replies to their guest reviews
Improve ranking and visibility
A study by Cornell University stated that if a property increased its review score by 1 point it could increase its price by up to 12% without it effecting occupancy.
Reviews4you’s data analysis and feedback will ensure that you invest in the right improvements to your services or products leading to an enhanced guest experience, better reviews and improved ranking and visibility on review sites.
Improve ranking and visibility
A study by Cornell University stated that if a property increased its review score by 1 point it could increase its price by up to 12% without it effecting occupancy.
Reviews4you’s data analysis and feedback will ensure that you invest in the right improvements to your services or products leading to an enhanced guest experience, better reviews and improved ranking and visibility on review sites.
Stand out from the crowd
By providing powerful, creative and bespoke replies to your reviews and not the generic, robotic replies that your competitors use, Reviews4you ensures that your hotel or restaurant will stand out from the crowd and be a lot more visible in a highly competitive market.
Furthermore, the attention you give to your reviews will attract more customers as it shows that you really care about your guests and their feedback and that you invest in attention to detail. Review sites are the first place your customers will find you and you don’t get a second chance to make a first impression.
Saves time
Reviews4you responds to your reviews so that you don’t have to.
We understand that responding to reviews effectively can be time consuming and so outsourcing to Reviews4you helps relieve you of some of the pressures of your daily workload giving you more time to focus on your core operations and your guests experience.
This in turn leads to more positive reviews whilst giving you the peace of mind that your reputation is being professionally managed and that even in times of turmoil it is being looked after.
40+ The average number of manpower hours that our clients save. That’s the equivalent of 3 manpower months per year simply by outsourcing the review response process to Reviews4you!
Saves time
Reviews4you responds to your reviews so that you don’t have to.
We understand that responding to reviews effectively can be time consuming and so outsourcing to Reviews4you helps relieve you of some of the pressures of your daily workload giving you more time to focus on your core operations and your guests experience.
This in turn leads to more positive reviews whilst giving you the peace of mind that your reputation is being professionally managed and that even in times of turmoil it is being looked after.
40+ The average number of manpower hours that our clients save. That’s the equivalent of 3 manpower months per year simply by outsourcing the review response process to Reviews4you!
Reviews4you – the benefits
Provides professional, personalised responses
Stimulates direct business
Builds customer trust and improves customer retention
Reduces distribution costs
Protects your brand and reputation
Allows you to focus on your core operations
Want to feel confident knowing that your reviews and reputation are being efficiently managed?
Reviews4you – testimonials
“The Highland Hotel Group currently consists of 6 boutique style hotels in the heart of Amsterdam, each one with their own unique character and charm. A family run business, the team is quite small which means that the workload can sometimes be overwhelming. When Joanne approached us with the services of Reviews4you, we thought it could be a great solution. By outsourcing our review management to Reviews4you, the team are able to put their time to better use making them a lot more productive and motivated. Their focus is on providing a personalized and memorable experience for our guests, putting them at the the heart of everything that we do and building a relationship with them, not sitting behind a keyboard for a couple of hours each day doing a repetitive and boring task. Since outsourcing our review management to Reviews4you, the team are able to focus 100% on our guests, resulting in more reviews as well as more positive reviews, an increase in rating and visibility, a more motivated team, and a five star online reputation due to their professional responses and 100% response rate.
The relationship with Reviews4you is also a consultative one with a couple of our hotels introducing happy hour on a Friday for our inhouse guests as an initiative from Reviews4you to combat our higher rates on the weekend, which has resulted in a surge of incremental revenue from the bar. More guests are spending time at the bar during happy hour and also during the rest of the week as happy hour brought awareness not just of our bar but also of our new bar snack menu and our takings have doubled as a result.
Guests are even more critical than before Covid – they are paying for a product and service and expect to have a perfect experience – if it was not for Reviews4you we would not have had as much time to focus on our guests and their needs – I absolutely recommend the services of Reviews4you.”
Jos Kaarsgaren – MD Highland Hotel Group, Amsterdam
“For the last year we have been working with Reviews4you, and our experience is very positive. It helps that a dedicated team has a background in hotels and understand what quality stands for and they look also through the eyes of the operator. In addition, we have a bi-monthly meeting in which we discuss upcoming projects and ongoing challenges which helps the team to understand the hotel.”
Roderick Smith – General Manager, Park Inn by Radisson Amsterdam City West
“For the last year we have been working with Reviews4you, and our experience is very positive. It helps that a dedicated team has a background in hotels and understand what quality stands for and they look also through the eyes of the operator. In addition, we have a bi-monthly meeting in which we discuss upcoming projects and ongoing challenges which helps the team to understand the hotel.”
Roderick Smith – General Manager, Park Inn by Radisson Amsterdam City West
“We always knew that reviews were very important. Many of my industry peers know this but funnily enough, responding to them seems always a hassle. Thanks to Reviews4you, we not only get better insights, but we can be best in class. Because they are industry professionals themselves, the communicating is easy and the responses to our guests are always honest and engaging. As the world changes, guest connection changes and Reviews4you helps us to deliver on that expectation. For me, this partnership is a no-brainer, and I can highly recommend their services.”
Onno Muller – Commercial Leader, voco, The Hague
“We decided to work with Reviews4you because we did not have the time or staff to respond consistently to our reviews ourselves. We understand the importance and benefits of responding to reviews so Reviews4you provided us with the perfect solution. Their responses are highly personalised and creative and represent our hotel in a highly professional manner. They also respond in various languages including German which is a major market for our hotel and that was another benefit. For any hotel who is not sure whether to outsource their review management to Reviews4you I would definitely say do it – your teams can spend their time on other important aspects of the business and you can be confident that your reviews are being handled consistently and professionally. You also don’t have to worry about the stress that comes with review management ie monitoring for sub standard or defensive replies, training your teams or finding cover when someone is sick or on holiday. We have a great partnership with Reviews4you and I would highly recommend their services.”
Jose Martin – Operations Manager, Four Elements Hotel Amsterdam
“We decided to work with Reviews4you because we did not have the time or staff to respond consistently to our reviews ourselves. We understand the importance and benefits of responding to reviews so Reviews4you provided us with the perfect solution. Their responses are highly personalised and creative and represent our hotel in a highly professional manner. They also respond in various languages including German which is a major market for our hotel and that was another benefit. For any hotel who is not sure whether to outsource their review management to Reviews4you I would definitely say do it – your teams can spend their time on other important aspects of the business and you can be confident that your reviews are being handled consistently and professionally. You also don’t have to worry about the stress that comes with review management ie monitoring for sub standard or defensive replies, training your teams or finding cover when someone is sick or on holiday. We have a great partnership with Reviews4you and I would highly recommend their services.”
Jose Martin – Operations Manager, Four Elements Hotel Amsterdam
“We could not be happier with the services we receive from Reviews4you. Their responses and attitude are very professional, and our response rate is now at 99%. Outsourcing our review management has lead to a greater efficiency and frees up the team’s time enabling them to focus on our no 1 priority which is our guests.”
Tariq Y. Dowidar – Area General Manager, InterContinental Hotels Middle East
“It is both a pleasure and a relief to work with Reviews4you. They respond professionally and in a timely manner to our reviews and this saves the team so much time. They also answer in professional Arabic which is very important to us and we also like the fact that we have one dedicated person with whom we are in regular contact. We have been working with them for a couple of years now and are very satisfied with the service that they provide and would not hesitate to recommend them.”
Fady Sawaya – General Manager, Crowne Plaza Riyadh RDC
“It is both a pleasure and a relief to work with Reviews4you. They respond professionally and in a timely manner to our reviews and this saves the team so much time. They also answer in professional Arabic which is very important to us and we also like the fact that we have one dedicated person with whom we are in regular contact. We have been working with them for a couple of years now and are very satisfied with the service that they provide and would not hesitate to recommend them.”
Fady Sawaya – General Manager, Crowne Plaza Riyadh RDC
Reviews – the facts
95% of travellers use reviews to decide whether to make a purchase or not.
82% of consumers would pay more for a hotel with a higher ranking
There are 3.5 billion hotel searches per month on Trip Advisor and Google and 5 billion restaurant searches
85% of consumers say that a good management response to a negative review would completely change their perspective
80% of consumers believe that a hotel that responds to reviews cares more about its guests.
If a property increases its review score by 1 point it could increase its price by up to 12% and increase bookings by 14%
65% of consumers are more likely to book a hotel that responds to reviews.
15% of consumers will phone a business directly after reading positive reviews.
Reviews4you – Our services
Tailor made responses
Reporting and competitive benchmarking
Increased revenue opportunities
Reviews4you Academy
Contracting and negotiations support
Mystery guest audit
Reviews4you – the process
Consult
Agree response strategy and style
Respond
Respond to reviews
Analyse
Analyse performance and guest feedback
Recommend
Recommend marketing and calls to action
Reviews4you – the process
1) Consult
Agree response strategy and style
2) Respond
Respond to reviews
3) Analyse
Analyse performance and guest feedback
4) Recommend
Recommend marketing and calls to action