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Helping hotels turn their reviews into revenue CONTACT US NOW For our FREE guide on how to improve your review responses and turn them into revenue

Responding to your guest reviews and turning them into revenue For our FREE guide on how to improve your review responses and turn them into revenue CONTACT US NOW

Would you like…?

• More direct bookings
• More revenue
• More traffic to your website
• 100% response rate to your reviews
• A higher ranking on review sites
• More time on your hands
• Longer lengths of stay
• To stand out from the crowd

Reviews4you – how we support your business?

Increase revenue & generate sales

By using carefully crafted, tailor made responses-with-a-twist to your reviews, Reviews4you helps you to increase your direct bookings, reduce costs, promote longer stays and generate sales.

Engaging with your guests helps build customer loyalty leading to repeat business which typically has a higher spend than new business and is 4 times cheaper to attract.

We also provide marketing and calls to action that actually work and is based on our business intelligence which highlights what the consumer thinks not only about your product but also that of your competitors.

20% The average increase in direct enquiries that our clients experience due to our creative and effective replies to their guest reviews

Improve ranking and visibility

A study by Cornell University stated that if a property increased its review score by 1 point it could increase its price by up to 12% without it effecting occupancy.

Reviews4you’s data analysis and feedback will ensure that you invest in the right improvements to your services or products leading to an enhanced guest experience, better reviews and improved ranking and visibility on review sites.

Improve ranking and visibility

A study by Cornell University stated that if a property increased its review score by 1 point it could increase its price by up to 12% without it effecting occupancy.

Reviews4you’s data analysis and feedback will ensure that you invest in the right improvements to your services or products leading to an enhanced guest experience, better reviews and improved ranking and visibility on review sites.

Stand out from the crowd

By providing powerful, creative and bespoke replies to your reviews and not the generic, robotic replies that your competitors use, Reviews4you ensures that your hotel or restaurant will stand out from the crowd and be a lot more visible in a highly competitive market.

Furthermore, the attention you give to your reviews will attract more customers as it shows that you really care about your guests and their feedback and that you invest in attention to detail. Review sites are the first place your customers will find you and you don’t get a second chance to make a first impression.

Saves time

Reviews4you responds to your reviews so that you don’t have to.

We understand that responding to reviews effectively can be time consuming and so outsourcing to Reviews4you helps relieve you of some of the pressures of your daily workload giving you more time to focus on your core operations and your guests experience.

This in turn leads to more positive reviews whilst giving you the peace of mind that your reputation is being professionally managed and that even in times of turmoil it is being looked after.

40+ The average number of manpower hours that our clients save. That’s the equivalent of 3 manpower months per year simply by outsourcing the review response process to Reviews4you!

Saves time

Reviews4you responds to your reviews so that you don’t have to.

We understand that responding to reviews effectively can be time consuming and so outsourcing to Reviews4you helps relieve you of some of the pressures of your daily workload giving you more time to focus on your core operations and your guests experience.

This in turn leads to more positive reviews whilst giving you the peace of mind that your reputation is being professionally managed and that even in times of turmoil it is being looked after.

40+ The average number of manpower hours that our clients save. That’s the equivalent of 3 manpower months per year simply by outsourcing the review response process to Reviews4you!

Reviews4you – the benefits

Provides professional, personalised responses
Stimulates direct business
Builds customer trust and improves customer retention
Reduces distribution costs
Protects your brand and reputation
Allows you to focus on your core operations

Want to feel confident knowing that your reviews and reputation are being efficiently managed?

Get in touch for your free response analysis

Reviews4you – testimonials

“We have been engaged with Reviews4you for a while now and are very happy with the services they provide. The team take the time to ensure that our responses to our guests’ reviews are personal, professional and representative of the Caesars Palace brand. Their business intelligence and analysis is beneficial as it allows us to get a different perspective on what our guests needs are, and the support from the team is excellent. We also involved Reviews4you’s services for our restaurant reviews, and would happily recommend their services.”

Thomas Combescot – Deputy General Manager, Caesars Palace Dubai

“For the last year we have been working with Reviews4you, and our experience is very positive. It helps that a dedicated team has a background in hotels and understand what quality stands for and they look also through the eyes of the operator. In addition, we have a bi-monthly meeting in which we discuss upcoming projects and ongoing challenges which helps the team to understand the hotel.”

Roderick Smith – General Manager, Park Inn by Radisson Amsterdam City West

“For the last year we have been working with Reviews4you, and our experience is very positive. It helps that a dedicated team has a background in hotels and understand what quality stands for and they look also through the eyes of the operator. In addition, we have a bi-monthly meeting in which we discuss upcoming projects and ongoing challenges which helps the team to understand the hotel.”

Roderick Smith – General Manager, Park Inn by Radisson Amsterdam City West

“We always knew that reviews were very important. Many of my industry peers know this but funnily enough, responding to them seems always a hassle. Thanks to Reviews4you, we not only get better insights, but we can be best in class. Because they are industry professionals themselves, the communicating is easy and the responses to our guests are always honest and engaging. As the world changes, guest connection changes and Reviews4you helps us to deliver on that expectation. For me, this partnership is a no-brainer, and I can highly recommend their services.”

Onno Muller – Commercial Leader, voco, The Hague

“We decided to work with Reviews4you because we did not have the time or staff to respond consistently to our reviews ourselves. We understand the importance and benefits of responding to reviews so Reviews4you provided us with the perfect solution. Their responses are highly personalised and creative and represent our hotel in a highly professional manner. They also respond in various languages including German which is a major market for our hotel and that was another benefit. For any hotel who is not sure whether to outsource their review management to Reviews4you I would definitely say do it – your teams can spend their time on other important aspects of the business and you can be confident that your reviews are being handled consistently and professionally. You also don’t have to worry about the stress that comes with review management ie monitoring for sub standard or defensive replies, training your teams or finding cover when someone is sick or on holiday. We have a great partnership with Reviews4you and I would highly recommend their services.”

Jose Martin – Operations Manager, Four Elements Hotel Amsterdam

“We decided to work with Reviews4you because we did not have the time or staff to respond consistently to our reviews ourselves. We understand the importance and benefits of responding to reviews so Reviews4you provided us with the perfect solution. Their responses are highly personalised and creative and represent our hotel in a highly professional manner. They also respond in various languages including German which is a major market for our hotel and that was another benefit. For any hotel who is not sure whether to outsource their review management to Reviews4you I would definitely say do it – your teams can spend their time on other important aspects of the business and you can be confident that your reviews are being handled consistently and professionally. You also don’t have to worry about the stress that comes with review management ie monitoring for sub standard or defensive replies, training your teams or finding cover when someone is sick or on holiday. We have a great partnership with Reviews4you and I would highly recommend their services.”

Jose Martin – Operations Manager, Four Elements Hotel Amsterdam

“We could not be happier with the services we receive from Reviews4you. Their responses and attitude are very professional, and our response rate is now at 99%. Outsourcing our review management has lead to a greater efficiency and frees up the team’s time enabling them to focus on our no 1 priority which is our guests.”

Tariq Y. Dowidar – Area General Manager, InterContinental Hotels Middle East

“It is both a pleasure and a relief to work with Reviews4you. They respond professionally and in a timely manner to our reviews and this saves the team so much time. They also answer in professional Arabic which is very important to us and we also like the fact that we have one dedicated person with whom we are in regular contact. We have been working with them for a couple of years now and are very satisfied with the service that they provide and would not hesitate to recommend them.”

Fady Sawaya – General Manager, Crowne Plaza Riyadh RDC

Book a call here

“It is both a pleasure and a relief to work with Reviews4you. They respond professionally and in a timely manner to our reviews and this saves the team so much time. They also answer in professional Arabic which is very important to us and we also like the fact that we have one dedicated person with whom we are in regular contact. We have been working with them for a couple of years now and are very satisfied with the service that they provide and would not hesitate to recommend them.”

Fady Sawaya – General Manager, Crowne Plaza Riyadh RDC

Book a call here

Reviews – the facts

95% of travellers use reviews to decide whether to make a purchase or not.

82% of consumers would pay more for a hotel with a higher ranking

There are 3.5 billion hotel searches per month on Trip Advisor and Google and 5 billion restaurant searches

85% of consumers say that a good management response to a negative review would completely change their perspective

80% of consumers believe that a hotel that responds to reviews cares more about its guests.

If a property increases its review score by 1 point it could increase its price by up to 12% and increase bookings by 14%

65% of consumers are more likely to book a hotel that responds to reviews.

15% of consumers will phone a business directly after reading positive reviews.

Reviews4you – Our services

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Tailor made responses

benc

Reporting and competitive benchmarking

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Increased revenue opportunities

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Reviews4you Academy

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Contracting and negotiations support

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Mystery guest audit

Reviews4you – the process

Slide 1
Consult

Agree response strategy and style

Slide 2
Respond

Respond to reviews

Slide 3
Analyse

Analyse performance and guest feedback

Slide 4
Recommend

Recommend marketing and calls to action

Reviews4you – the process

1) Consult
Agree response strategy and style

2) Respond
Respond to reviews

3) Analyse
Analyse performance and guest feedback

4) Recommend
Recommend marketing and calls to action