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Tailor made responses

Online responses can have a direct effect on your business – generic, brief or impersonal replies can potentially damage hard-earned reputations and an unanswered negative review can cost up to 22% of potential business.

Over 85% of travellers say that a good management response to a poor review changes their impression of that property and over 65% of travellers say that they would choose a hotel that responds to their reviews over one that doesn’t, even if it was more expensive.

Reviews4you responds to your reviews using carefully crafted replies to ensure that you stand out from the crowd and to help increase revenue, reduce distribution costs, increase ranking on review sites and improve visibility on major search engines.

By outsourcing the review response process, you are relieved from some of the pressures of your daily workload giving you more time to focus on your core operations and your guests experience.  This in turn leads to more positive reviews whilst giving you the peace of mind that your reputation is being professionally handled by our highly experienced team and that even in times of turmoil it is being effectively and efficiently managed.

Tailor made responses

Online responses can have a direct effect on your business – generic, brief or impersonal replies can potentially damage hard-earned reputations and an unanswered negative review can cost up to 22% of potential business.

Over 85% of travellers say that a good management response to a poor review changes their impression of that property and over 65% of travellers say that they would choose a hotel that responds to their reviews over one that doesn’t, even if it was more expensive.

Reviews4you responds to your reviews using carefully crafted replies to ensure that you stand out from the crowd and to help increase revenue, reduce distribution costs, increase ranking on review sites and improve visibility on major search engines.

By outsourcing the review response process, you are relieved from some of the pressures of your daily workload giving you more time to focus on your core operations and your guests experience.  This in turn leads to more positive reviews whilst giving you the peace of mind that your reputation is being professionally handled by our highly experienced team and that even in times of turmoil it is being effectively and efficiently managed.

ively and efficiently managed.

Reporting and competitive benchmarking

Reviews4you provides analysis and business intelligence each month breaking down your performance per review channel or channels, and detailing what your guests are saying about you.  This ensures that you make the right investments in improving the guest experience which will lead to more positive reviews, higher ranking and visibility, and increased revenue.

We also offer the same analysis for hotels in your competitor set giving us an insight into their performance and their strengths and weaknesses so that together we can design effective marketing strategies that we know will generate sales.

Increased revenue opportunities

With Google and Trip Advisor getting over 5 billion restaurant searches and almost 4 billion hotel searches per month, review sites are huge marketing platforms.

Not only does Reviews4you respond to your reviews creatively, ensuring that you stand out from the crowd, but we also include subtle marketing messages which our business intelligence analysis triggers to help you to increase your revenue and drive more direct business and which is seen by millions.  Perhaps you are running an early bird campaign, or you want to sell more suites or halfboard meal plans, let us know and we can include these too.

Increased revenue opportunities

With Google and Trip Advisor getting over 5 billion restaurant searches and almost 4 billion hotel searches per month, review sites are huge marketing platforms.

Not only does Reviews4you respond to your reviews creatively, ensuring that you stand out from the crowd, but we also include subtle marketing messages which our business intelligence analysis triggers to help you to increase your revenue and drive more direct business and which is seen by millions.  Perhaps you are running an early bird campaign, or you want to sell more suites or halfboard meal plans, let us know and we can include these too.

Training workshops

Our half day workshops offer detailed insight into the power and life cycle of the review – why people post reviews; why reviews are good for business; and why responding to reviews is good for business and can help to generate sales and increase revenue.

You will also learn how to effectively respond to positive, negative and neutral reviews and how to analyse reports based on the TrustYou system. We will follow this up with a refresher course and an analysis of your review responses one month after the training.

We offer a simple and incredibly cost effective service starting from only 250euro per month so if you want to know how you can use your reviews to increase revenue and reduce costs then contact us now for a free consultation.