“The Highland Hotel Group currently consists of 6 boutique style hotels in the heart of Amsterdam, each one with their own unique character and charm. A family run business, the team is quite small which means that the workload can sometimes be overwhelming. When Joanne approached us with the services of Reviews4you, we thought it could be a great solution. By outsourcing our review management to Reviews4you, the team are able to put their time to better use making them a lot more productive and motivated. Their focus is on providing a personalized and memorable experience for our guests, putting them at the the heart of everything that we do and building a relationship with them, not sitting behind a keyboard for a couple of hours each day doing a repetitive and boring task. Since outsourcing our review management to Reviews4you, the team are able to focus 100% on our guests, resulting in more reviews as well as more positive reviews, an increase in rating and visibility, a more motivated team, and a five star online reputation due to their professional responses and 100% response rate.

The relationship with Reviews4you is also a consultative one with a couple of our hotels introducing happy hour on a Friday for our inhouse guests as an initiative from Reviews4you to combat our higher rates on the weekend, which has resulted in a surge of incremental revenue from the bar. More guests are spending time at the bar during happy hour and also during the rest of the week as happy hour brought awareness not just of our bar but also of our new bar snack menu and our takings have doubled as a result.

Guests are even more critical than before Covid – they are paying for a product and service and expect to have a perfect experience – if it was not for Reviews4you we would not have had as much time to focus on our guests and their needs – I absolutely recommend the services of Reviews4you.”

Jos Kaarsgaren – MD Highland Hotel Group, Amsterdam

It is both a pleasure and a relief to work with Reviews4you. They respond professionally and in a timely manner to our reviews and this saves the team so much time. They also answer in professional Arabic which is very important to us and we also like the fact that we have one dedicated person with whom we are in regular contact. We have been working with them for a couple of years now and are very satisfied with the service that they provide and would not hesitate to recommend them.

– Fady Sawaya – General Manager, Crowne Plaza Riyadh RDC

We have been engaged with Reviews4you for a while now and are very happy with the services that they provide. The team take the time to ensure that our responses to our guests’ reviews are personal, professional and representative of the Caesars Palace brand. Their business intelligence and analysis is beneficial as it allows us to get a different perspective on what our guests needs are, and the support from the team is excellent. We also involved Reviews4you’s services for our restaurant reviews, and would happily recommend their services.

Thomas Combescot – Deputy General Manager, Caesars Palace Dubai

We could not be happier with the services we receive from Reviews4you. Their responses and attitude are very professional, and our response rate is now at 99% compared to our comp set which is 35% on average. Outsourcing our review management has lead to a greater efficiency and frees up the team’s time enabling them to focus on our no 1 priority which is our guests.

– Tariq Y. Dowidar – Area General Manager InterContinental Hotels Middle East

We always knew that reviews were very important. Many of my industry peers know this but funnily enough, responding to them seems always a hassle. Thanks to Reviews4you, we not only get better insights, but we can be best in class. Because they are industry professionals themselves, the communicating is easy and the responses to our guests are always honest and engaging. As the world changes, guest connection changes and Reviews4you helps us to deliver on that expectation. For me, this partnership is a no-brainer, and I can highly recommend their services.

Onno Muller – Commercial Leader, voco, The Hague

For the last few years we have been working with Reviews4you, and our experience is very positive. It helps that a dedicated team has a background in hotels and understand what quality stands for and they look also through the eyes of the operator. In addition, we have a bi-monthly meeting in which we discuss upcoming projects and ongoing challenges which helps the team to understand the hotel.

Roderick Smith – General Manager, Park Inn by Radisson Amsterdam City West

We decided to work with Reviews4you because we did not have the time or staff to respond consistently to our reviews ourselves. We understand the importance and benefits of responding to reviews so Reviews4you provided us with the perfect solution. Their responses are highly personalised and creative and represent our hotel in a highly professional manner. They also respond in various languages including German which is a major market for our hotel and that was another benefit. For any hotel who is not sure whether to outsource their review management to Reviews4you I would definitely say do it – your teams can spend their time on other important aspects of the business and you can be confident that your reviews are being handled consistently and professionally. You also don’t have to worry about the stress that comes with review management ie monitoring for sub standard or defensive replies, training your teams or finding cover when someone is sick or on holiday. We have a great partnership with Reviews4you and I would highly recommend their services.

Jose Martin – Operations Manager, Four Elements Hotel Amsterdam

Reviews4you provides us with professional and punctual responses and has significantly helped our hotels visibility across all platforms. This is especially valuable on Trip Advisor, which is still an important player in Amsterdam, where we have jumped 30 places in just 12 months which, for an independent 3 star hotel, is very impressive. Before Reviews4you came along, we were really struggling to keep up with responding to our reviews. Now we have a 100% response rate across Booking, Expedia, Google, Trip Advisor and Hoteliers.com, complete peace of mind that our reputation is being responsibly managed, and an increase of more than 20% in direct booking enquiries due to their creative replies. We are in constant contact with our dedicated review respondent and account manager and regard them as extended members of our hotel team and I would not hesitate for one minute to recommend them!”

Ali Hassan – General Manager A-Train Hotel Amsterdam

We are very pleased with the services of Review4you. They help us stay connected with our guests and respond to our reviews within a short timeframe using the right tone of voice and including a small commercial message wrapped in an enthusiastic response. A great and professional resource that saves us so much time and ensures that we stand out for all the right reasons on review sites.

Claire van Campen – General Manager, Hard Rock Hotel Amsterdam American

It is fantastic to be able to outsource this process to Reviews4you. They handle the reviews in a very professional way. The reviews are managed efficiently, and on time, while our staff can focus on the service to our guests while they are staying here in the hotel which is our priority. Outsourcing to Reviews4you has been a great support in many ways and I would definitely not hesitate to recommend them.

Katelijne Haelters – General Manager Pand Hotel, Bruges – Small Luxury Hotel of the World

We have worked with Reviews4you for a while now and they are a fantastic business support, part of our extended team. Previously, it was challenging to manage reviews across so many platforms without missing one or two. Joanne and her team ensure they are all responded to in a timely manner always with a professional approach. So much so that even when the reviews are unconstructive the team manage to respond in a positive way acknowledging feedback and encouraging repeat business.

I would recommend Reviews4You as an asset for any busy hospitality business!

Claire Parry – Director, Week2week Serviced Apartments, Newcastle upon Tyne

The services that have been provided by Reviews4you have been great. It takes one aspect of the business that is so important off my plate. Knowing we have a professional team responding to our reviews in a timely manner is great and being so short staffed, it’s a big relief.

Neel Patel – Owner IHG and Wyndham properties, USA