We decided to work with Reviews4you because we did not have the time or staff to respond consistently to our reviews ourselves. We understand the importance and benefits of responding to reviews so Reviews4you provided us with the perfect solution. Their responses are highly personalised and creative and represent our hotel in a highly professional manner. They also respond in various languages including German which is a major market for our hotel and that was another benefit. For any hotel who is not sure whether to outsource their review management to Reviews4you I would definitely say do it – your teams can spend their time on other important aspects of the business and you can be confident that your reviews are being handled consistently and professionally. You also don’t have to worry about the stress that comes with review management ie monitoring for sub standard or defensive replies, training your teams or finding cover when someone is sick or on holiday. We have a great partnership with Reviews4you and I would highly recommend their services.
Jose Martin – Operations Manager, Four Elements Hotel Amsterdam