Mystery guest audit

Want to know how your teams respond to a difficult guest? Want to know how thoroughly your rooms are being cleaned? Want to know if your check in procedures are being followed? Or if your kitchen is delivering great quality meals? One of our reps will stay in your property, completing a full questionnaire of their experience so that you can see exactly what training is required, what team members are performing, which areas may need support, who is doing a great job etc.