Our services
Reviews4you understands that responding to reviews can be time consuming so we offer simple and incredibly cost effective services starting from only €250,- per month that will help you to increase revenue and reduce costs.
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Tailor made responses
Online responses can have a direct effect on your business – generic, brief or impersonal replies can potentially damage hard-earned reputations and an unanswered negative review can cost up to 22% of potential business.
Reviews4you responds to your reviews using carefully crafted replies to ensure that you stand out from the crowd and to help increase revenue, reduce distribution costs, increase ranking on review sites and improve visibility on major search engines.
By outsourcing the review response process, you are relieved from some of the pressures of your daily workload giving you more time to focus on your core operations and your guests experience. This in turn leads to more positive reviews whilst giving you the peace of mind that your reputation is being professionally handled by our highly experienced team and that even in times of turmoil it is being effectively and efficiently managed.
Tailor made responses
Online responses can have a direct effect on your business – generic, brief or impersonal replies can potentially damage hard-earned reputations and an unanswered negative review can cost up to 22% of potential business.
Over 85% of travellers say that a good management response to a poor review changes their impression of that property and over 65% of travellers say that they would choose a hotel that responds to their reviews over one that doesn’t, even if it was more expensive.
Reviews4you responds to your reviews using carefully crafted replies to ensure that you stand out from the crowd and to help increase revenue, reduce distribution costs, increase ranking on review sites and improve visibility on major search engines.
By outsourcing the review response process, you are relieved from some of the pressures of your daily workload giving you more time to focus on your core operations and your guests experience. This in turn leads to more positive reviews whilst giving you the peace of mind that your reputation is being professionally handled by our highly experienced team and that even in times of turmoil it is being effectively and efficiently managed.
ively and efficiently managed.
Reporting and competitive benchmarking
Reviews4you provides analysis and business intelligence each month breaking down your performance per review channel or channels, and detailing what your guests are saying about you. This ensures that you make the right investments in improving the guest experience which will lead to more positive reviews, higher ranking and visibility, and increased revenue.
We also offer the same analysis for hotels in your competitor set giving us an insight into their performance and their strengths and weaknesses so that together we can design effective marketing strategies that we know will generate sales.
Increased revenue opportunities
With Google and Trip Advisor getting over 5 billion restaurant searches and almost 4 billion hotel searches per month, review sites are huge marketing platforms.
Not only does Reviews4you respond to your reviews creatively, ensuring that you stand out from the crowd, but we also include subtle marketing messages which our business intelligence analysis triggers to help you to increase your revenue and drive more direct business and which is seen by millions. Perhaps you are running an early bird campaign, or you want to sell more suites or halfboard meal plans, let us know and we can include these too.
Increased revenue opportunities
With Google and Trip Advisor getting over 5 billion restaurant searches and almost 4 billion hotel searches per month, review sites are huge marketing platforms.
Not only does Reviews4you respond to your reviews creatively, ensuring that you stand out from the crowd, but we also include subtle marketing messages which our business intelligence analysis triggers to help you to increase your revenue and drive more direct business and which is seen by millions. Perhaps you are running an early bird campaign, or you want to sell more suites or halfboard meal plans, let us know and we can include these too.
Reviews4you Academy
Reviews4you Academy gives you the confidence to respond effectively and professionally to positive, neutral and negative reviews. We will show you how you can increase direct bookings and generate revenue via your responses, and we also offer detailed insight into the power and life cycle of the review – why people post reviews; why reviews are good for business; and why responding to reviews is good for business.
Please visit Reviews4youacademy.com for more information.
Contracting and negotiations support
Does your hotel need support negotiating contracts with tour operators and other travel companies? Do you fully understand their complex world of mapping and distribution? Negotiating can feel very much like a chess game, eyeing up the competition and always trying to be a couple of steps ahead of your opponent in order to win the game. But it shouldn’t be like this. In fact, the old cliché of a win win situation is exactly the right outcome. Having worked for over 30 years for some of the world’s largest tour operators, we bring our experience and knowledge to you, helping you to secure the right price at the right time for the right room. Whether you would like us to review and optimise your existing contracts or provide support in negotiating or renegotiating your contracts, we offer a bespoke, tailor made service resulting in contracts that actually work for you. As with all of our services, our end goal is to help you to increase your revenue.
Contracting and negotiations support
Does your hotel need support negotiating contracts with tour operators and other travel companies? Do you fully understand their complex world of mapping and distribution? Negotiating can feel very much like a chess game, eyeing up the competition and always trying to be a couple of steps ahead of your opponent in order to win the game. But it shouldn’t be like this. In fact, the old cliché of a win win situation is exactly the right outcome. Having worked for over 30 years for some of the world’s largest tour operators, we bring our experience and knowledge to you, helping you to secure the right price at the right time for the right room. Whether you would like us to review and optimise your existing contracts or provide support in negotiating or renegotiating your contracts, we offer a bespoke, tailor made service resulting in contracts that actually work for you. As with all of our services, our end goal is to help you to increase your revenue.
Mystery guest audit
Want to know how your teams respond to a difficult guest? Want to know how thoroughly your rooms are being cleaned? Want to know if your check in procedures are being followed? Or if your kitchen is delivering great quality meals? One of our reps will stay in your property, completing a full questionnaire of their experience so that you can see exactly what training is required, what team members are performing, which areas may need support, who is doing a great job etc.