Our discreet Mystery Guest service provides an unbiased evaluation of your guest experience from pre-arrival to departure. We assess service standards, cleanliness, communication, and overall impression—delivering detailed feedback that highlights strengths and pinpoints areas for improvement. Ideal for hotels and restaurants seeking excellence.
Benefits:
- Unfiltered Insights: Reveals genuine guest experiences by having our auditors pose as regular customers
- Targeted Training: Highlights where staff excel or need coaching, making training more effective
- Operational Efficiency: Flags process hiccups – slow check-in, staff attitude, housekeeping, maintenance issues etc.
- Reputation & Revenue Lift: Consistent excellence drives better reviews, higher occupancy, and stronger RevPAR
- Brand Consistency: Checks that every location upholds your standards for service, presentation, and amenities
Sara Donnelly
Our mystery guest specialist helping hotels and restaurants elevate their online presence and drive revenue. For more information:
